Privacy policy

Last updated: 10 July 2026

This Privacy Policy explains how indora (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

- Name

- Phone number

- Billing and shipping address

- Order details

- Payment status

- IP address

- Device and browser information

- Website usage data

- Customer support messages

We do not store your full payment card details. Payments are processed securely by our payment provider.

2. How We Use Your Information

We use your personal information to:

- Process and deliver your orders

- Send order confirmations and shipping updates

- Provide customer support

- Prevent fraud and protect our website

- Improve our website, products, and services

- Send offers or updates only where allowed by law or with your consent

- Comply with legal and tax obligations

3. Consent

Where required, we collect and use your personal data based on your consent.

You may withdraw your consent at any time by contacting us through our website contact form or customer support page.

Withdrawing consent may affect our ability to provide certain services, such as processing an order or providing customer support.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, remember your preferences, analyze website traffic, and support advertising.

Cookies may be used for:

- Website functionality

- Cart and checkout features

- Analytics

- Advertising and remarketing

- Fraud prevention

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

5. Sharing Your Information

We may share your personal information with trusted service providers only when necessary, including:

- Payment processors

- Shipping and delivery partners

- Website hosting providers

- Customer support tools

- Analytics providers

- Advertising platforms

- Legal or regulatory authorities when required by law

We do not sell your personal information.

6. International Data Transfers

Your information may be processed or stored in countries outside India, depending on the services we use to operate our store.

When we transfer data internationally, we take reasonable steps to protect your personal information in accordance with applicable privacy laws.

7. Data Retention

We keep your personal information only for as long as necessary to:

- Complete your order

- Provide customer support

- Meet legal, tax, accounting, and fraud prevention requirements

- Resolve disputes

- Enforce our policies

When personal data is no longer needed, we delete it or anonymize it where possible.

8. Security

We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure. We cannot guarantee absolute security, but we work to protect your data using appropriate technical and organizational measures.

9. Your Rights

Depending on applicable law, you may have the right to:

- Access the personal information we hold about you

- Correct inaccurate or incomplete information

- Request deletion of your personal information

- Withdraw consent

- Raise a complaint or grievance

- Ask questions about how your personal information is used

To make a request, please contact us through our website contact form or customer support page.

We may need to verify your identity before processing your request.

10. Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

If you believe a child has provided us with personal information, please contact us through our website contact form or customer support page so we can take appropriate action.

11. Marketing Communications

If you subscribe to marketing messages, we may send you offers, updates, and promotional content.

You can unsubscribe at any time by following the unsubscribe instructions included in our marketing messages or by contacting us through our website.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

For questions, complaints, or privacy requests, please contact us through our website contact form or customer support page.